Shipping and Return Policy

Shipping Information

• Domestic Warehouse Delivery: All orders will be processed within 1-2 business days after confirmation and shipped from our domestic warehouse. Delivery is expected to take approximately one week (delivery times may vary slightly depending on logistics).
• Tracking Your Order: After your order is shipped, you can check the real-time logistics information on the "Order Tracking" page of our website. If you have any questions, feel free to contact our customer service.
• Custom Orders: For custom-made products, please contact our customer service before placing your order to discuss the details and confirm the delivery timeline.

Return Policy

• Special Products Notice: Due to the nature of our products, returns will not be accepted for non-quality-related issues. Please ensure that your needs and order details are correct before purchasing.
• Quality Issues: If the product is damaged during transportation or has other quality issues, please contact our customer service immediately after receiving the item. We will resolve the issue promptly, including but not limited to repair, replacement, or compensation.

If you have any further questions or need assistance, please feel free to contact our customer service team. We are here to help!

Sex Doll Care Guide

1. Cleaning:

   • Clean the doll with lukewarm water and mild antibacterial soap after each use. Avoid submerging the head or neck in water.
   • Pat dry with a soft towel; do not use heat or hair dryers.

2. Storage:

   • Store the doll in a cool, dry place, away from direct sunlight or extreme temperatures.
   • Avoid placing heavy objects on the doll to prevent deformation.

3. Maintenance:

   • Use renewal powder (e.g., talcum powder) on the skin to maintain softness.
   • Regularly check for small cracks or damage and repair with a TPE or silicone repair kit if necessary.

4. Usage Tips:

   • Use water-based lubricants only to prevent material damage.
   • Avoid wearing dark or tight clothing for extended periods to prevent staining.

Treat your doll with care, and it will remain in excellent condition for years!