Frequently asked questions

How to handle the packaging of dolls delivered to protect privacy?

At ALoveDolls, we prioritize your privacy. We ship products in inconspicuous packaging and carefully label them to ensure your privacy is protected throughout the entire delivery process. Please rest assured that the packaging design is very careful, and no one will know what is inside.

Can I change or modify the doll order after placing it?

You can modify your doll order within the first 12 hours after placement. If you need to modify the request, please send an email to AIOVEDOLLS COM. After 12 hours, modifications cannot be made due to the start of the manufacturing process. We encourage you to carefully check your order before submitting.

Can I return the doll if I am not satisfied with it?

Due to the customization nature of our products, we are unable to provide returns or refunds for dolls. Each doll has been personalized and carefully crafted for you. We appreciate your understanding of this. If you encounter any discrepancies or damages after receiving the order, please contact us promptly.

Order confirmation and status

Where is my order confirmation information?

After placing the order, we will send a confirmation email to the email address provided at checkout. This email contains all the detailed information of your order and a unique order number. If you have not received this email, please check your spam folder or any other filtered folder.

How do I know if my order has started?

Ordering will start soon after placing the order. For customized products, once the order is received, the manufacturing process will begin, which may take some time. Usually, it is best to leave 3 weeks for the entire process, as our production plan is already fully booked due to high demand. Please rest assured that we are working hard to prepare your order.

I have not received the order number or confirmation email; What should I do?

If you have not received the order number or confirmation email, the email may have been directed to your spam or other folder by your email service. We suggest checking these folders. The quickest way to access all order details is to log in to your account. If you still cannot find the confirmation information, please contact our support team for assistance.

How do I know if my order has started?

Ordering will start soon after placing the order. For customized products, once the order is received, the manufacturing process will begin, which may take some time. Usually, it is best to leave 3 weeks for the entire process, as our production plan is already fully booked due to high demand. Please rest assured that we are working hard to prepare your order.

I have not received the order number or confirmation email; What should I do?
How do I get updates on order status?

You can receive updates on order status by logging into our account on our website. For sex products, shipping speed is faster and you can receive them within a few days. For customized dolls, please allow up to 3 weeks of manufacturing and shipping time. After shipping, you will receive a tracking number via email so that you can monitor the shipping status of your order.

Can you provide the estimated arrival time of my order?

The estimated delivery time of your order varies depending on the product type and shipping destination. After the order is shipped, you will receive a tracking number that you can use to check progress. If you need more accurate information or have any specific questions, please feel free to contact our customer support and provide your order details for further assistance.

My order has not been shipped yet; Why delay?

Transportation delays may be caused by manufacturing processes (especially customized goods) or logistics factors. We are working hard to send the order as soon as possible. Thank you for your patience. For specific inquiries about your order, please contact our support team.

How can I track my orders? What if the tracking number doesn't work?

After the order is shipped, you will receive a tracking number via email. If the tracking number initially does not work, please wait for some time to activate, as the carrier's system updates may be slightly delayed. If the problem persists, please feel free to contact our support team for further assistance.

Will my order be delivered directly to my apartment?

Yes, your order will be shipped to the address provided during the checkout process. Please rest assured that our delivery is cautious and the contents of your order will be kept confidential. The degree of discretion may also depend on the chosen delivery service. If you have any special delivery instructions or specific questions about careful handling, please notify us at any time after receiving tracking details or contact the courier service company directly.

Order cancellation and modification

How to cancel an order if it has not been shipped yet?

You can cancel your custom doll order within 24 hours after placing the order by sending an email to alovedolls.com with your order details attached. Please note that as the manufacturing process typically begins shortly after placing an order, a 20% cancellation fee is required. After more than 24 hours, we are unable to cancel the order, especially for inventory items that are shipped immediately.

Can I cancel the order in 24 hours?

Unfortunately, we are unable to cancel the order after the 24-hour window. This policy ensures that we can maintain the efficiency of our manufacturing process and fulfill our commitment to timely delivery of orders.

I made a mistake; How can I cancel my order?

If your order is incorrect, please contact our support team within 24 hours through alovedolls.com. Please provide your order number, email, and name so that we can assist you in a timely manner. After this deadline, the order may have entered the manufacturing process and may not be able to be cancelled.

Can I change the order after placing it?

If you need to modify your order, please notify us within 12 hours of placing the order. Any modifications made after this deadline will incur a fee of $79.00. After 12 hours, we cannot guarantee any changes that may occur due to the start of the manufacturing process. Please send an email to alovedolls.com and submit your modification request.

What if I find an error in my order?

If you find that your order is incorrect, please contact us immediately to cancel it before shipping. You can send us the order details via email alovedolls.com. If the order has already been shipped, please refer to our return policy to learn how to proceed with the return.

Returns, refunds, order changes, and order issues

How do I edit my order?

If you need to modify the order or correct your selection, please contact alovedolls.com within 24 hours after placing the order (before production begins). We will try to make changes after this period according to the situation. Please carefully check your selection before placing an order. Note: The modification fee is $79. Do not accept changes to inventory dolls and fun toys

Do you provide refund and return services?

Due to our products being tailored to each customer, we are unable to offer returns or refunds.

How can I cancel the order?

You can cancel your custom doll order within 24 hours of placing the order and pay a 20% cancellation fee. Production will start within 1-3 days, so if cancelled within 24 hours, we will provide an 80% refund. After 24 hours, it cannot be cancelled. Please note that we cannot provide a 24-hour cancellation period for inventory dolls and sex toys as they will be shipped immediately.

What should I do if my product is damaged during transportation?

We attach great importance to product quality. Each order undergoes detailed inspection, testing, and photography before delivery to ensure the highest standards. We encourage you to carefully check the products in your order before use. Please note that we encourage you to verify your product against your order before use, as once the product is used, we will not be able to resolve complaints or errors.

Why does the product not have matching clothing?

Please note that the doll is not delivered together with the clothes shown in the photo. We also provide you with the opportunity to customize detailed information such as skin color, hair color, eye color, etc. when placing an order.

What should I do if there is a missing item in my order?

If there are missing items in your order, we may ship them separately, which may occur when the items come from different warehouses. Check the shipping confirmation email titled "Your order is in transit" to see if your order will be delivered in batches. If you have confirmed that the order should have been completed but the item is still missing, please check your email (including spam folder) for any notifications about the out of stock item. If you have not received such notification and your order has not been delivered separately, please contact us so that we can provide further assistance to you.

Will all items be packed in one package?

Sometimes, we may need to use products from different warehouses to fulfill your order, resulting in multiple deliveries. In this case, we will notify you via email. If you believe that some content is missing from the order and have not yet received notification, please contact our support team and we will immediately resolve the issue.

My package is missing?

If your package is lost or encounters any problems, please contact our customer service team for assistance through alovedolls.com.